Requesting criticism on Auto Attendants and Call Queues – client overview

In an effort to shape the next updates on Auto Attendant and Call Queues in Skype for Business Online Phone System, we would like to invite you to take part in customer feedback surveys we have prepared for you.

These surveys are open to all members of Tech Community, and designed to take just a few minutes of your time. Please click on the links below to start a survey in a new window:

Auto Attendants – Customer Satisfaction Survey

Call Queues – Customer Satisfaction Survey

Your time and feedback is much appreciated, and we look forward to hearing from you on your experiences with Auto Attendants and Call Queues in Skype for Business Online!

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Advanced Excel Formulas You Must Know – Office.com/setup

Each money related expert invests more energy in Excel than they may care to concede. In light of forever and a day of experience, we have gathered the most essential and progressed Excel equations that each world-class budgetary examiner must know.

1. List MATCH

Recipe: =INDEX(C3:E9,MATCH(B13,C3:C9,0),MATCH(B14,C3:E3,0))

This is a propelled contrasting option to the VLOOKUP or HLOOKUP recipes (which a few disadvantages and constraints). File MATCH is an intense mix of Excel equations that will take your budgetary examination and monetary demonstrating to the following level.

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List restores the estimation of a cell in a table in light of the segment and line number.

MATCH restores the situation of a cell in succession or section.

Here is a case of the INDEX and MATCH recipes consolidated together. In this illustration, we gaze upward and restore a man’s tallness in light of their name. Since name and tallness are the two factors in the equation, we can change them two!

Progressed Excel Formulas – Index Match

For a well ordered clarification or how to utilize this equation, please observe our free guide on the best way to utilize INDEX MATCH in Excel.

2. In the event that joined with AND/OR

Recipe: =IF(AND(C2>=C4,C2<=C5),C6,C7)

Any individual who’s invested a lot of energy in different kinds of budgetary models realizes that settled IF equations can be a bad dream. Joining IF with the AND or the OR capacity can be an extraordinary method to keep or recipes less demanding to review and for different clients to get it. In the case beneath, you will perceive how we utilized the individual capacities in mix to make a further developed recipe.

For a definite breakdown of how to play out this capacity in Excel please observe our free guide on the best way to utilize IF with AND/OR.Advanced Excel Formulas – IF AND

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3. Balance joined with SUM or AVERAGE

Equation: =SUM(B4:OFFSET(B4,0,E2-1))

The OFFSET work without anyone else isn’t especially best in class, yet when we consolidate it with different capacities like SUM or AVERAGE we can make a really refined recipe. Assume you need to make a dynamic capacity that can total a variable number of cells. With the consistent SUM recipe, you are restricted to a static computation, however by including OFFSET you can have the cell reference move around.

How it functions. To influence this equation to work we substitute completion reference cell of the SUM work with the OFFSET work. This makes the recipe dynamic and cell referenced as E2 is the place you can reveal to Excel what number of back to back cells you need to include. Presently we are very brave Excel recipes!

The following is a screen capture of this marginally more complex recipe in real life.

entirety counterbalance recipe

As you see, the SUM equation begins in cell B4, however it closes with a variable, which is the OFFSET recipe beginning at B4 and proceeding by the incentive in E2 (“3”) less one. This moves the finish of the aggregate recipe more than 2 cells, summing 3 years of information (counting the beginning stage). As should be obvious in cell F7, the aggregate of cells B4:D4 is 15 which is the thing that the balance and total equation gives us.

Figure out how to construct this equation well ordered in our progressed Excel course.

4. Pick Recipe: =CHOOSE(choice, option1, option2, option3)

The CHOOSE work is incredible for situation investigation in money related displaying. It enables you to pick between a particular number of choices, and restore the “decision” that you’ve chosen. For instance, envision you have three unique suspicions for income development one year from now: 5%, 12% and 18%. Utilizing the CHOOSE equation you can return 12% on the off chance that you disclose to Excel you need decision #2.

Read more about situation investigation in Excel.

Pick work

To see a video exhibit, look at our Advanced Excel Formulas Course.

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5. XNPV and XIRR

Equation: =XNPV(discount rate, money streams, dates)

In case you’re an examiner working in speculation keeping money, value inquire about, or budgetary arranging and investigation (FP&A), or some other territory of corporate fund that requires marking down money streams then these equations are a lifeline!

Basically, XNPV and XIRR enable you to apply particular dates to every individual income that is being marked down. The issue with Excel’s fundamental NPV and IRR equations is that they accept the eras between income are equivalent. Routinely, as an investigator, you’ll have circumstances where money streams are not planned equally, and this recipe is the means by which you settle that.

XNPV propelled fund recipe in Excel

For a more nitty gritty breakdown, see our free IRR versus XIRR recipes control and in addition our XNPV direct.

6. SUMIF and COUNTIF

Recipe: =COUNTIF(D5:D12,”>=21″)

These two propelled recipes are awesome employments of restrictive capacities. SUMIF includes all cells that meet certain criteria, and COUNTIF checks all cells that meet certain criteria. For instance, envision you need to check all cells that are more noteworthy than or equivalent to 21 (the lawful savoring age the U.S.) to discover what number of containers of champagne you requirement for a customer occasion. You can utilize COUNTIF as a propelled arrangement, as appeared in the screen capture underneath.

COUNTIF equation

In our progressed Excel course we separate these equations in much more detail.

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7. PMT and IPMT

Equation: =PMT(interest rate, # of periods, exhibit esteem)

On the off chance that you work in business saving money, land, FP&A or any monetary investigator position that arrangements with obligation plans, you’ll need to comprehend these two point by point equations.

The PMT equation gives you the estimation of equivalent installments over the life of an advance. You can utilize it in conjunction with IPMT (which discloses to you the intrigue installments for a similar sort of credit) at that point isolate chief and intrigue installments.

Here is a case of how to utilize the PMT capacity to get the month to month contract installment for a $1 million home loan at 5% for a long time.

PMT Excel equation case

8. LEN and TRIM

Equations: =LEN(text) and =TRIM(text)

These are somewhat less normal, yet surely exceptionally advanced recipes. These applications are incredible for money related examiners that need to compose and control a lot of information. Sadly, the information we get isn’t generally splendidly sorted out and now and then there can be issues like additional spaces toward the start or end of cells

In the case beneath, you can perceive how the TRIM equation tidies up the Excel information.

Progressed Excel – TRIM

9. Link

Equation: =A1&” more content”

Link isn’t generally a capacity all alone, it’s only a creative method for joining data from various cells, and making worksheets more powerful. This is an effective instrument for budgetary examiners performing money related demonstrating (see our free monetary displaying manual for take in more).

In the case beneath, you can perceive how the content “New York” in addition to “, ” is joined with “NY” to make “New York, NY”. This enables you to make dynamic headers and names in worksheets. Presently, rather than refreshing cell B8 straightforwardly, you can refresh cells B2 and D2 autonomously. With an expansive dataset this is an important ability to have available to you.

Connect equation Excel Example

10. CELL, LEFT, MID and RIGHT capacities

These progressed Excel capacities can be consolidated to make some extremely progressed and complex recipes to utilize. The CELL capacity can restore an assortment of data about the substance of a cell (its name, area, line, segment, and that’s just the beginning). The LEFT capacity can return content from the earliest starting point of a cell (left to right), MID returns content from any begin purpose of the cell (left to right), and RIGHT returns content from the finish of the cell (ideal to left).

The following is a delineation of these three recipes in real life.

To perceive how these can be joined capably with the CELL work, we separate it for you well ordered in our

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Manage Fraud and Breach Incidents with Audit Logs in Office Microsoft 365

In terms of cybersecurity, 2017 was a tough year for financial services firms. According to PWC, financial services firms on average experienced a 130% increase in fraud incidents overall, and failures to protect company and customer data led to legislative action in more than 40 states. Many financial services firms are working as fast as they can to close the gaps, but piecing together the right security solutions to protect everything from core infrastructure to tablets in bank branches can be a difficult task. Even best-of-breed approaches can still leave gaps, often because they may not work so well together with other in-house applications, or because they don’t enable security administrators to see everything that’s happening across the environment.

This is where the integrated platform known as Microsoft 365 can make a real difference because it enables organizations to track user activity throughout their cloud services and analyze audit logs to investigate or remediate possible breaches. Microsoft 365 captures user activities such as viewing, downloading, or sharing documents; changing document or account settings; and resetting passwords. These activities are logged across Exchange Online, SharePoint Online, OneDrive for Business, Yammer, Power BI, Azure Active Directory, and more. At the most basic level, audit logs help you view trends to spot ongoing issues and determine whether there is cause for concern. For example, you can see whether a user has multiple failed login attempts and from what devices, or whether a user has downloaded files containing sensitive company information. This information can determine whether the activity is suspicious or a result of user error (e.g., lost passwords, lack of training).

Microsoft 365 can help financial services institutions manage fraud and breach incidents by enabling you to:

  • Track financial advisors on the road – where they are, what device(s) they’re using, and when they’ve logged into the system or attempted to access files on the corporate network from a remote location.
  • Monitor access for private or sensitive financial documents. Access and sharing can be set at the group or user level, which can help prevent employees from having broader access to sensitive client or institutional information. You can also see when someone attempts to access documents without the appropriate permissions.
  • Help ensure compliance. Share information with legal and compliance teams when employees attempt to delete corporate information that’s critical for regulatory or industry compliance.

To learn how audit logs are helping organizations detect, monitor, and remediate emergent threats like illicit consent grants, click here to read this official blog post from the Office 365 Security team on ‘Defending Against Illicit Consent Grants’.

Creating Canned Responses for Tech Community Posts – Office.com/setup

In the event that you have logged various issues in our space, you may locate the accompanying tip accommodating. You can utilize macros to make canned or standard posts on Tech Community, making it that simply that tad speedier to send us your criticism.

To set up a macro for boilerplate text:

  1. Sign in to the Office International community
  2. On the top right go to My Settings complete profile
    1 MySettings.png
  3. Go to the Macros tab
    2 Macros.png

  4. Enter a name in the Macro Title field e.g. Office International Feedback
    3 Macro Title.png

  5. In the Macro box, enter your boilerplate text. You can use HTML tags. If you use the boilerplate text below (or something similar), it will help us manage and investigate your issue quickly:

    Office Product/App/Service Name:

    Affected language:

    Issue description:

    Current Translation:

    Suggested Translation:

    Corresponding English Text (if known):

    Steps to reproduce the error:

    Reason for change:

    Build Number or Location/URL:

    Platform:

    Screenshot/s: Please include screenshot/s.

  6. Click Save

To add your boilerplate text to a post:

  1. Start a new post
  2. In the comment area, place your cursor where you want to add the boilerplate text

  3. Open the Macros menu
    4 Post Macro.png

  4. Select the macro you want to add
    5 Office International.png

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Outlook for iOS and Android is adding your most requested calendar features

Whether you’re planning your next dinner date or an upcoming meeting with teammates, the Outlook app is there to help you manage and make the most of your day. Today, we are adding several of your most highly requested calendaring features, including the ability to sync your shared calendars to your phone and manage and RSVP to recurring events.

A big part of our prioritization of new features and enhancements comes from the votes and feedback we receive from you on Outlook UserVoice. We thank you all for your feedback and are excited to hear what you think of our new additions!

Here’s a look at what’s new:

Sync shared calendars to Outlook

You will now be able to view and edit shared Office 365 or Outlook.com calendars, just like you can with your own calendars. Better yet, you can also share your own calendars with others and accept sharing invitations easily right from the app.

If you don’t see your shared calendars right now, don’t worry. We are in the process of upgrading existing shared calendars so that they start syncing to Outlook. However, if you just can’t wait and want the new experience immediately, simply re-accept the sharing invitation from Outlook on iOS or Android. Once you do this, your shared calendar will appear. If you cannot find the original calendar sharing invitation, ask the calendar owner to re-share and accept the new invite from Outlook. And voila!

Manage delegate calendars on the go

For those of you who manage someone else’s calendar at work, you’ll now be able to do this from the palm of your hand. Manage your delegates, accept a delegation request, and fully view and edit the delegated calendar all from Outlook on iOS or Android. And when you receive meeting invitations and responses, we will more clearly indicate if they are for your or your manager’s calendar, so you don’t get them confused.

Get your Meetups added directly to your calendar

Following up on our launch of Facebook and Evernote in Outlook on iOS and Android this year, we are releasing support for Meetup—a new Calendar app in Outlook. Meetup brings people together in thousands of cities to do more of what they want to do in life. Now, when you connect your Meetup account to Outlook, you can see your upcoming Meetups directly on your calendar.

Managing your events is even easier

We are bringing the best of what Outlook has to offer on the web and desktop to your phone, so you can make the most of your busy day while on the go.

These updates are available for both iOS and Android:

  • Create events with daily, weekly, monthly or yearly recurrences.
  • RSVP to a single occurrence of a recurring event series (e.g. decline one instance without removing the entire series from your calendar).
  • See your coworkers’ availability when scheduling meetings (available previously on iOS, now available on Android).

These features are now available on iOS, coming soon to Android:

  • Add a message when responding to a meeting invite (e.g. explain why you are declining a meeting invitation.)
  • Set an event as private, to keep the details to yourself when sharing your calendar.
  • Mark your calendar events as Busy, Free, Out of Office, or Tentative.

And there’s even more to come!

Let us know what you think of our new calendar features! If you have other ideas for what would make the calendar experience even better for you, let us know on UserVoice right from Outlook by going to Settings > Help & Feedback > Suggest a Feature.

MyAdvisor announces a simpler way to access resources

MyAdvisor offers practical guidance tailored to your Cloud Voice deployment needs, including recommended resources and network planning, MyAdvisor is your Cloud Voice champion, guiding you towards long term operational success for Cloud Voice and Meetings.

Based on your feedback we have simplified access to much of the great content on MyAdvisor by removing the need to sign up and sign-in for access to and download assets.

Guidance.png

With MyAdvisor, you can access guidance materials and tools to help you in whichever stage your deployment is in; be it the early planning stages, mid-deployment, or ongoing maintenance, MyAdvisor helps you to ensure your long-term goals. As your deployment advocate, MyAdvisor offers:

  • Networking Planner: A toolset to help you calculate and organize your network bandwidth needs for Skype for Business and Microsoft Teams
  • Deployment Guidance: Assets to help you in your Plan, Deliver, and Operate phases of your deployment
  • Feature Guidance: Further guidance into additional Skype for Business and Teams features
  • Academy: A training center with videos and a customized plan to bring you up-to-speed with Skype for Business and Microsoft Teams

To make MyAdvisor more assessible to you, our redesigned site to show you the capabilities of MyAdvisor without the added requirement of signing in! Now, without sign-in, you can:

  • View deployment guidance for help with your deployment(s)
  • Learn about new feature guidance for your deployment(s)
  • Download deployment and feature guidance assets
  • Watch training videos directly via our Academy
  • View a sample calculation for the Network Planner to help you with your own calculations
  • Easily store your preferences throughout the entire MyAdvisor site

Network Planner.png

We will still require you to sign up and sign in for certain activities such as completing your Network planning activities where you will want to come back over time to review and update your planning activities.

With this update, we encourage you to visit MyAdvisor and navigate through each section to take advantage of the benefits of MyAdvisor for your deployment. If you have any suggestions on how we can further improve MyAdvisor, please feel free to submit your suggestions here.

Office Setup To get started with your Microsoft Office Installation you must need valid product key code & visit www.officesetup-officesetup.com and we can also help you with your entire process to setup office product online. Call now +1-844-777-7886

How to change your Microsoft Office Setup 365 business plan

Office 365, the most recent adaptation of Microsoft Office has changed the whole way its clients were utilizing this efficiency suite. It has concocted two distinct forms to suite the need of the two purchasers and organizations. To have the entire access over all the restrictive highlights of this Office 365, one need its paid membership. Be that as it may, you can likewise attempt its free form with restricted highlights. Since its dispatch, Office 365 has increased enormous notoriety because of the accompanying highlights:

  • It has simplified collaboration by allowing you save your files online and work on them from remote places
  • Updated applications (Word, OneNote, PowerPoint and more) for your Windows and Mac
  • Easy-to-use tools to recognize your pattern and autocomplete data and format information in Excel
  • Exciting online services for file storage and sharing
  • Help you create and edit documents in different Office applications from a browser
  • Create engaging and attractive customer web-based reports straight from your mobile phone, browser or tablet
  • 9% uptime, financially backed service level agreement
  • Highly secured with five layers of security to keep your data safe
  • Automatic version updates of all the Office applications without paying extra
  • Single sign-on and sync with Active directory and more

Once purchased, your needs may change and you might require to change your Office 365 plan for business version. The easiest way to do so is by using Switch Plans button. Follow these steps for switching to another plan:

  1. Visit Office 365 admin center and go to Subscriptions
  2. Select Billing and then Subscription
  3. Select Switch Plans to check all the available plans
  4. Select any plan and you would be able to see the new total cost per month
  5. Read the key information provided
  6. Select Next to continue
  7. Now, choose Chat Now on the checkout page for any assistance

If the switch button is not there, go for Switch plan manually. The main reasons of the unavailability of the switch button are:

  • You have subscribed to more than one Office 365 plan
  • You’re already using Office 365 Enterprise E5, which already has all the functionality available in Office 365

While switching to another plan, there are chances that you cannot see the plan of your choice. This could happen because the availability of the plans depends on the current services of the plan you are using. You can switch to those plans having the same data-related services. So, it is recommended to check Office 365 for business product comparison available on its official website. If you still want some help in accomplishing this task, you can contact Office Setup support team that works 24*7.

Follow thsi link for more information Office.com/setup

Skype Room Systems v2: Stay on Win10 Version 1703 and don’t uninstall the app if prompted

The Skype Room Systems group has gotten input requesting elucidation with respect to the Windows 10 Version 1709 redesign. Skype Room Systems v2 gadgets are as of now obstructed from introducing this update until the point that we have an opportunity to finish testing. Testing is relied upon to finish up soon at which time the square will be lifted. Until at that point, the Version 1709 update is relied upon to bomb quietly on sent SRSv2 frameworks. In the event that you endeavor to physically apply the update, you will see a provoke expressing that the Rigel Skype Room System application should first be uninstalled (see picture underneath).

1709notification.PNG

This is actually the expected experience for our block.  Please do not uninstall the app or proceed with the upgrade.  Your system may need to be re-imaged afterwards if you apply the Version 1709 upgrade.

Please maintain your Skype Room Systems v2 devices on Windows 10 Version 1703 until further notice.

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What is Security Info And Security Codes in Microsoft Office Account?

Security information is an other email address or telephone number that you add to your record. In the event that you overlook your secret key, or on the off chance that another person is endeavoring to assume control over your record, we send a security code to that substitute email or telephone number.

When you give the code back to us, we realize that you’re truly you and we can get you once again into your Microsoft account.

Include security information

Go to the Security fundamentals page and sign in with your Microsoft account.

Select Update information.

Select Add security information at that point take after the directions to enter your email or telephone number.

We’ll send a security code to that new email or telephone number. Enter that security code, and press Next. Your new security data will show up in your rundown.

Evacuate security information

Go to the Security nuts and bolts page and sign in with your Microsoft account.

Select Update data.

You might be requested to enter a security code to proceed. On the off chance that you don’t approach your substitute email or telephone number, pick get a code an alternate way. Utilize the drop-down rundown to pick security data that you can get to, or pick I don’t have any of these.

You’ll see your security data under Microsoft account. Pick Remove for any you need to expel. You might be requested to include new security data before you can expel the old information.

For more details, visit : http://office.com

Mac Outlook adds multiple time zones features – available to Insider Fast with Office 365 subscription

Outlook for Mac just gets more powerful for you to manage your time across different time zones. We have just shipped two of our most-requested calendar features: display second time zone on Calendar grid, and allow setting of start/end time zones in events.

These features are now available to Insider Fast in version 16.11(180214) and after. Enabling second time zone in Calendar grid requires an O365 subscription.

You can new add a second time zone on the calendar grid so you can easily refer. To show the second time zone, go to Outlook Preferences > Calendar, or by right-clicking the grid to see the second time zone options :Second TZ.png

To schedule an event with a start time and end time being in different time zones (for example, a flight across time zones), simply toggle on the “Time Zone” option via Ribbon, or via menu Message > Time Zone:

Start_end_TZ.png

We would love to hear from you, so please provide feedback and report bugs via Help > Contact Support. If you would like to see enhancements and additions to this feature, (or Outlook for Mac as a whole), please vote for the idea on our UserVoice site (Help > Suggest a Feature).

FAQs:

Q. I am on the latest version of Outlook for Mac 16.11 (180214), but I am not seeing the new features.

A: We are gradually rolling out the release of second time zone on Calendar grid, it will be fully released to all Insider Fast soon. So stay tuned if you don’t see the new feature for now. Also make sure you activated Outlook for Mac with an O365 subscription license.